Frequently Asked Questions (FAQs)

How do I create an account or sign up for Sentio?

Sentio is currently only available to select Homewood Health clients. For more information about Sentio for employers and individuals, contact our team. Sentio users are assigned their account credentials by the Employer. An Employee whose company is participating in Sentio's CBT program may also create their account via the Sign Up process provided they have their Company's unique Invitation code.

What other Homewood online tools & services are available to me?

If your employer offers a Homewood Health Employee & Family Assistance Program (EFAP), you can access a robust set of tools and resources. Whether you need more information on a specific health topic, want to try a self-directed e-learning course or need some help locating child or elder care services—log in to Homeweb today and see what our member services area has to offer.

How do I contact support?

Our technical support team can be contacted directly at Sentio Support

Do individual customers pay for Sentio?

No, Sentio does not currently offer direct-to-customer billing or services.

How do I report an issue?

If you're having issues with Sentio app, please send a support email to Sentio Support

Where can I find an explanation of the services?

Your Service Provider will confirm that you understand Homewood Health's services, limitations and confidentiality guidelines, and this will then complete confirmation that you consent to participating. Please read this prior to communication with your Service Provider.  Your Service Provider will be able to answer any questions you may have. Click here for our Explanation of Services